Refund and Cancellation Policy

MAK Bowls sells freshly prepared lunches and lunch plans. This policy explains cancellations, refunds, returns and what to do if something goes wrong.

It applies to orders made with us on WhatsApp and will also apply to purchases in the MAK Bowls customer app at app.makbowls.com and future MAK Bowls mobile apps, once those services are available.

If you wish to cancel a lunch plan before its agreed activation date, please contact MAK Bowls on WhatsApp.

Cancellation and refund requests made before activation are reviewed individually, considering the payment status, agreed start date and circumstances of the request.

A request does not automatically guarantee a refund. We will explain the available resolution after reviewing your case, in accordance with applicable law.

Once a plan has been activated, it is non-refundable under our standard subscription policy. Unused meal credits are not redeemable for cash, subject to applicable consumer rights.

Skipping a lunch before 9:30 PM IST on the previous day keeps the meal credit for use within your plan's existing validity. Skipping does not extend validity. Changes after the cutoff may be counted as a meal.

First-time customers may order one paid trial meal, once per customer, in any size at its regular price.

If you don't like your first MAK, tell us on WhatsApp at +91 92183 00701 and we will refund the full amount you paid for that trial meal. The refund is initiated as described under "Refund processing time" below.

You may cancel a single-meal order before 9:30 PM IST on the day preceding its scheduled delivery.

If you have already paid, any eligible refund will be processed after the cancellation and payment are verified.

Cancellation requests after the cutoff are reviewed individually and may not qualify for a refund if preparation or other fulfilment commitments have already begun.

If your payment fails but money is debited, you are charged twice, or an incorrect amount is collected, contact us on WhatsApp at +91 92183 00701 with the transaction details.

We will verify the transaction against our payment records and the payment provider's records.

Any verified excess payment or amount collected in error will be refunded through the appropriate payment channel, subject to applicable payment-provider procedures and law.

For eligible refunds approved by MAK Bowls, we will initiate the refund within 5 business days after completing verification. Business days are Monday to Friday, excluding applicable public and banking holidays.

Once initiated, the time taken for the refunded amount to appear in your account depends on your payment method, payment provider and receiving bank.

Failed payments that qualify for automatic reversal are handled according to applicable payment-network and regulatory timelines.

If you have not received an expected refund, please contact MAK Bowls on WhatsApp at +91 92183 00701 with your payment details and transaction reference.

If MAK Bowls fails to prepare or deliver a meal that should have been provided under your active subscription, any meal credit consumed for that failed service will be restored.

If you purchased a single meal and MAK Bowls cannot fulfil the order, we will arrange an appropriate replacement or refund.

For incorrect, damaged, or unsatisfactory meals, contact us on WhatsApp on the day of delivery. We will review the issue and provide an appropriate resolution.

Customer unavailability, incorrect delivery details and other circumstances outside MAK Bowls' control may be handled differently. We will assess the circumstances fairly.

MAK Bowls normally delivers Monday to Friday at supported workplaces, excluding announced non-service days.

Plan validity is measured in calendar days, including regular Saturdays and Sundays.

When MAK Bowls declares a closure on an otherwise eligible weekday during an active subscription, we will compensate affected customers with an additional usable delivery opportunity.

Such compensation will be reflected in the subscription's validity where necessary. Regular weekends, personal absences and customer-requested skips do not automatically extend validity.

MAK Bowls provides freshly prepared, perishable food. Delivered or consumed meals cannot be returned through a conventional retail-product return process.

This does not prevent customers from reporting incorrect, damaged, missing or unsatisfactory meals and seeking an appropriate resolution under our Refund and Cancellation Policy and applicable law.

For order changes, cancellations, payment issues, delivery complaints or subscription questions, contact MAK Bowls on WhatsApp: +91 92183 00701.

Please share the relevant order or payment details so we can investigate your request.

We will review your concern and communicate the available resolution.